Dolphin Kick Exchange & Returns   

      

We offer a flexible returns policy and are really happy to exchange or offer a refund for any item.

Please include your reason for return & if a replacement item is required, by printing out this returns form and including it in the parcel.

Please note, items will only be considered for refund /exchange if they comply with the following:

  • Items must be returned within 28 days of receipt. (EXTENDED RETURNS FOR CHRISTMAS, YOU HAVE UNTIL THE END OF JANUAURY 2025 TO RETURN OR EXCHANGE ANY PURCHASES MADE IN NOVEMBER OR DECEMBER 2024) Please make sure you return in a resalable condition, all labels attached and in original packaging.

  • We will ONLY refund you to your original payment method.

  • Items must be unused, in a saleable condition and in their original packaging.

  • Manufacturer's tags and labels must still be attached.

  • Postage cost for returned item is the responsibility of the buyer. We wish it could be free Returns, we really do, sorry. You can now buy our postage easily online with Royal Mail. If you do not own a printer you can take the QR code with you to a Royal Mail Delivery Office near you and they will print the label for you.

  • On the very rare occasion your item arrives damaged or faulty please follow guidelines below.

 Please note that we reserve the right to reject any products that are not returned in accordance with the provisions set out above.

 

How to return an item that is Faulty, Damaged or Incorrect

Please note that each faulty return case is treated on a case by case basis.

All returns must be accompanied with a returns form. Please Include a brief explanation of the fault.

 

Fault in the first 30 days of purchase

At Dolphin Kick we do not believe that faults should develop within 30 days, so as a company policy we will refund or replace the item for you instead of waiting for a repair to be carried out. (Please see Important Care Instructions below)

After inspection, once confirmed as faulty, we will always endeavor to replace the faulty item like for like. If the replacement is unavailable, we will offer a full refund.

Return postage of Faulty items will be the responsibility of the buyer. Once confirmed faulty Dolphin Kick will refund all costs.

If you receive an incorrect item, please Contact us so we can rectify the situation as soon as possible.

Care Instructions for Junior Tri Suits - The Children's Triathlon Suits, like adults suits, are designed to be raced in, they are not designed for training in or climbing trees! They will not be considered for exchange or refund if it is evident that the Trisuit has been misused. All faulty items will have to have been returned before a refund or exchange will be issued.

Please follow these recommendations to preserve the life of your Trisuit. The Trisuit should be removed as soon as possible after racing and rinsed in cold water with light hand washing detergent if needed. The Trisuit MUST BE HANDWASHED & NOT SPUN IN ANY WAY. It must then be dried away from direct heat, (NOT on a radiator).  

 

Return to:

Dolphin Kick Ltd, Neath Oak, Sutton Green Road, Guildford, Surrey, GU4 7QD

United Kingdom